Dear ....
Thank you for your recent order with Play.com.
Due to some fraudulent activity in similar addresses to yours, we have
placed your account on hold and would ask that you fax your Card statement
to us showing your name and address so that we can approve your account
and process your order as quickly as possible.
Please fax this information along with the email login address of your
account to +44 (0)1223 395220 for the attention of Jeffrey Powell, or
email a scanned copy of your statement (preferably in jpeg format) to
jeffrey.powell@play.com
We apologise for the inconvenience caused to you in this matter and hope
that you understand the need for this security.
Kind Regards
Play