A mi ya me han contestado al ticket que les he abierto esta mañana ...
"Hi,
Thank you for your message.
The parcel arrived at our center in Germany and is on the way to our return facility in Austria, as soon as we will have it here, we will book it back and proceed with the refund. which can take up to 14 working days.
Happy New Year!
Kind regards,
Anna"
Vamos, que si no te contestan es que a lo mejor no tienen todavia procesado el pedido y hecho el envío, pero vivos están.
Saludos.